What’s New?
Switch your Switchboard ! Switch the way you
Collaborate Innovate and Connect
In the new normal we are faced with so many new ways of collaborating, innovating and connecting. It is not just about smartphones and tablets anymore, the shift and term “office on the go” has become a norm in our day-to-day bustle as we telecommute. As we embark on this ever changing, new normal journey it is quite immanent that many companies are still struggling with the technological shift in our day-to-day engagements.
Major influence 67% of CIOS and IT Professionals believe mobility will impact their organizations as much—or more—than the internet did in the 1990s.
At DataCall we understand the pain points of the new normal as well as the demand the working environment has to enhance our customers environment to- Work anywhere, anytime-Securely.
Here are some guidelines to assist you in making that Future- Proofed switch so that your employees can work from anywhere, while still having full access to the system through a smartphone application. Conferencing functionality, screen sharing, and business SMS keeping employees in constant contact, so they can get answers when they need them with a single click.
How Much Can You Save by Switching to a Hosted PBX Solution?
Most small- and medium-sized businesses (SMBs) are always looking for ways to save money. Unfortunately,cost-cutting measures often come at a cost; some sort of sacrifice must be made in return for those savings. However, that is not always the case. There are ways for SMBs to lower their overhead without sacrificing quality, features, or anything at all. Take a hosted PBX for instance… [READ MORE]
“This call may be recorded for quality purposes”
Call Recording and POPI compliance
The Protection of Personal Information Act, South Africa’s data privacy law, was drafted in 2003, approved in 2013 and came into effect in 2020 with a grace period of 12 months. Compliance becomes mandatory on 30 June 2021.
Under POPI (Protection of Personal Information), individuals have the right to obtain a copy of the recordings containing their personal information from a call center.
When a company is not legally entitled to that information, an individual may rightfully demand its deletion.
Why You Need Compliance Recording
No matter the industry or the size all businesses are legally required to comply with the list of growing regulations.
These compliance laws (like PCI-DSS, HIPAA, MiFID II, and GDPR) specifically target voice communications between you and the people you serve. Call recording provides many benefits to the growth of your business and customer service, but most of all…
…it’s the best practice to ensure legal compliance within your workforce.
A complete certified call recording solution that allows you access to all your recordings instantly, assuring redundancy, reliability and compliance.
Keep that compliance and securely capture all calls and store them in accordance with any standards you’re required to meet. We’re confident.
Storage & Compliance
DataCall & CallCabinet ensures that all security and data comply with local laws and regulations, as such, it is important to detail the data flows and storage methodology for South Africa..
Key Requirements
● A minimum of a 256 bit encryption methodology applied to every recorded call
● Secured access control utilizing granular security profiling
● Comprehensive audit trails pertaining to both Atmos users and each and every call recorded
Compliant Call Recording
The Protection of Personal Information Act (or POPI Act) is South Africa’s equivalent of the EU GDPR. It outlines the conditions for responsible parties to lawfully process the personal information of data subjects (both natural and juristic persons). The POPI Act does not stop companies from processing and does not require them to get consent from data subjects to process their personal information.
Intelligent 180° Panoramic 4K plug and play video solution
The World’s First.
The Jabra PanCast has been engineered to be the world’s first intelligent 180° Panoramic-4K plug-and-play video solution.
The Jabra PanaCast is a plug-and-play device, designed to improve meetings in huddle rooms by using three 13-megapixel cameras and real-time video stitching to give a full 180° view. Enjoy a natural, inclusive human perspective, with no blind spots.
Office ON the GO
Introducing gloCOM & gloCOM GO 6
The new normal encourages us to work on the move and to have an office on the go, so whether you are working from home or from the office the gloCOM app will keep you connected and time loss at a low. It’s like you never left the office . Always get that Call…
The Huddle
The StarLeaf Huddle is an all-in-one video meetings solution designed to turn your smallest spaces, remote and home offices, into places for people to collaborate. It features StarLeaf’s intuitively simple meeting experience, and it’s quick and easy to install without specialist support.